Refund policy

Last updated: August 2026

At ClearMindVault, every item is made to order through our professional production partners. Because each product is created specifically for you, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

However, we stand behind the quality of our products. If your item arrives damaged, misprinted, or defective, we will replace it at no cost.

⭐ Eligibility for Replacement

We will replace your order if:

• The product arrives damaged

• The print is incorrect

• The item is defective

• The wrong item was received

⭐ Required Proof of Defect (Minimum 3 Photos)

To request a replacement, you must provide:

• At least 3 clear photos showing the defect

• Photos must include:

  • The full item

  • Close‑up of the defect

  • Packaging or label (if applicable)

This is required by our production partners to approve replacements.

⭐ How to Request a Replacement

Email us at clearmindvault@outlook.com within 7 days of delivery.

Include:

• Your order number

• A brief description of the issue

• Minimum 3 photos showing the defect

Once approved, a replacement will be issued automatically.

❌ Not Eligible for Return or Refund

We cannot accept returns or issue refunds for:

• Wrong size ordered

• Change of mind

• Buyer’s remorse

• Items lost due to incorrect shipping address

• Digital downloads (non‑refundable)

• Normal wear and tear

• Minor color variations due to screen differences

⭐ Lost or Stolen Packages

If tracking shows “delivered,” ClearMindVault cannot issue refunds. Please contact your local carrier to file a claim.

⭐ Wrong Address Policy

If the shipping address is entered incorrectly, we cannot replace or refund the order. Please double‑check your information at checkout.

⭐ Final Notes

All replacement decisions follow the guidelines required by our production partners. We appreciate your understanding and cooperation.