Shipping policy

Last updated: August 2026

At ClearMindVault, every physical product is made to order through our professional production partners. This ensures high-quality results, but it also means production and shipping times may vary.


⭐ Production Time

All items are custom‑made once your order is placed.

Typical production times:

  • Apparel: 2–5 business days

  • Accessories (mouse pads, tumblers, desk mats): 2–4 business days

  • Canvas art: 3–6 business days

  • Digital products: Delivered instantly via email

Production may take longer during holidays or periods of high demand.


⭐ Shipping Time (United States)

Estimated delivery after production:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days (if available)

These are estimates provided by our fulfillment partners and carriers. Delivery times are not guaranteed.


⭐ Tracking Information

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery window

Tracking may take 24–48 hours to update after the carrier receives the package.


⭐ Shipping Delays

ClearMindVault is not responsible for delays caused by:

  • Carriers

  • Weather conditions

  • Holidays

  • Incorrect or incomplete addresses

  • High seasonal volume

We cannot expedite or modify shipments once they have left the facility.


⭐ Lost or Stolen Packages

If tracking shows “delivered,” ClearMindVault cannot issue refunds or replacements.

If your package is missing:

  1. Check with neighbors or household members

  2. Wait 48 hours (carriers sometimes mark early)

  3. Contact your local post office or carrier to file a claim

We will assist you with carrier information if needed.


⭐ Wrong Address Policy

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • We cannot refund the order

  • We cannot reship for free

  • You may reorder using the correct address

If you contact us immediately after ordering, we may be able to update the address before production begins — but this is not guaranteed.


⭐ Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, we will replace it at no cost.

To request a replacement, email clearmindvault@outlook.com within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Minimum 3 clear photos showing the defect

    • Full item

    • Close‑up of defect

    • Packaging or label (if applicable)

This is required by our production partners to approve replacements.


⭐ Digital Products

Digital items are delivered instantly via email or download link. No shipping is required.

Digital products are non‑refundable.


⭐ Contact

For all shipping questions or support, email:

clearmindvault@outlook.com